The Design Thinking method is not intended only for designers nor is it reserved only for people working in creative industries. It teaches us how to approach every challenge creatively, encourages us to think differently and gives us guidelines for finding everyday innovative solutions. But we should always have one thing in mind – no matter the business challenge it is facing, Design Thinking always starts and finishes with the user!

Some of the biggest and most successful companies in the world, such as Google, Apple, Airbnb, IBM, Nokia, Deutsche Bank, PepsiCo, Samsung and others, use Design Thinking in their everyday work.

Five steps



Empathy stems from the premises that it is not only necessary to understand the user, but also to experience what they are feeling and experiencing. We are not interested in the masses, but in the individuals who have different fears, needs and wishes. We go out in the field, interact with our users and watch them fidgeting, thinking, walking, and reading, with the ultimate goal of getting to know their inner world.



We synthesise the gathered information, emotions, and impressions to create a detailed profile of our user. This Design Thinking step is often invaluable because it helps us reassess our opinions and assumptions and look at them from a new perspective. Did we define the problem correctly? Do we truly understand our user? And, if the response is affirmative…



…then ideation comes next! By using more than 15 different creative brainstorming and visualisation techniques, and working with different professionals, we come up with a large number of ideas which could give the user a new, different and unique experience with the service/product. Only the promising ideas or elements are taken to the next level, but none of the ideas are too wild, crazy, or unattainable.



Now, let’s build stuff! In Design Thinking, and especially in this phase, we think with our hands. Working with a team of experts, we turn ideas into functional, fast and economic prototypes of products, services, and business models which we can touch, feel, smell and see: in one word –experience.



Finally, there comes testing. We give the prototypes to our users and observe how they use them under real conditions. After that, we are back to our lab where we improve the prototypes based on the feedback, and then test them again. We do it over and over again, until we make a product or a service to which a user can really connect positively and emotionally.

The Design Thinking method has proven to be extremely practical – based on our knowledge of what drives our clients, we generate a number of creative ideas out of which the best become functional prototypes very fast. These prototypes are then tested under real conditions with real users, which leads to numerous improvements. Today, Design Thinking represents a multidisciplinary way of finding innovative solutions which are implemented by many companies, organisations, and governments.

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Invitation to collaboration

If you are ready to broaden your mind and become as creative and agile as successful start-up companies, then be adventurous – contact us!